Orders and Returns
Orders & Returns
How will I know if you have received my return?
A customer service representative will be in touch with you within 48 hours after receiving your return request.
How do I exchange/return an item?
You may e-mail us at info@homeandsouldubai.com and one of our Customer Service Representatives will be in touch with you within 48 hours after receiving your return request.
What are the shipping charges for international orders, and how are they calculated?
The shipping charges provided at the time of checkout are tentative and subject to change. Final shipping costs may vary based on factors such as destination, selected shipping method, and package weight. In the event, the charges vary our sales team will get in touch with you. If you need to know more about the shipping charges out of UAE please contact our sales team info@homeandsouldubai.com
INTERNATIONAL SHIPPING
What are the shipping charges for international orders, and how are they calculated?
The shipping charges provided at the time of checkout are tentative and subject to change. Final shipping costs may vary based on factors such as destination, selected shipping method, and package weight. In the event, the charges vary our sales team will get in touch with you. If you need to know more about the shipping charges out of UAE please contact our sales team info@homeandsouldubai.com
How long will it take for my exchange item to be processed?
- Exchanges are accepted within fourteen (14) days of purchase & must be supported with proof of purchase. Exchanges and returns can only be against store credit vouchers or alternative items to the same value.
- no exchange, refund or credit note will be accepted on special orders, goods purchased at a discount or burnt candles. Same goes for any fabric and furniture already assembled and mattresses or any products damaged due to customer misuse.
Help (FAQ)
How long will it take for my exchange item to be processed?
- Exchanges are accepted within fourteen (14) days of purchase & must be supported with proof of purchase. Exchanges and returns can only be against store credit vouchers or alternative items to the same value.
- No exchange, refund or credit note will be accepted on special orders, goods purchased at a discount or burnt candles. Same goes for any fabric and furniture already assembled and mattresses or any products damaged due to customer misuse.
Privacy Policy
Who we are
Our website address is: https://homeandsouldubai.com.
At Home and Soul LLC, we prioritize the privacy and security of your data. We want you to feel confident and informed about how your information is handled. Therefore, we want to assure you that your data is not shared with any external parties or third-party service providers.
Your data is solely used within Home and Soul LLC for the purposes outlined in our Privacy Policy. We do not engage in the sharing, selling, or renting of your personal information to any other entities, organizations, or individuals.
Rest assured that any data collected from you is strictly used for internal purposes, such as improving our services, personalizing your experience, and fulfilling any transactions or requests you make with us.
We understand the importance of maintaining your trust and confidentiality, and we are committed to upholding the highest standards of data protection and privacy.
If you have any questions or concerns regarding the use of your data, please don’t hesitate to contact us at info@homeandsouldubai.com
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
